Terms of Service, Subscription, Refund & Liability Policy

Journey Junction

301 Extn-273, South Center, Masjid Moth, South Delhi, Delhi – 110049, India

Email: support@journey-junction.in

Expense India is a cloud-based software platform designed to assist organizations in:

• Expense management
• Expense reporting
• Approval workflows
• Reimbursement management
• Document storage
• Financial record organization
• Related business administration activities

Expense India is a software tool only. Journey Junction does not provide:

• Accounting services
• Tax advisory services
• Legal services
• Payroll services
• Audit services
• Financial consulting
• Expense verification services
• Compliance certification services

Any decisions made through the platform remain solely the responsibility of the customer organization.

You may use the platform only if:

• You are legally capable of entering into binding agreements.
• You have authority from your employer or organization to use the platform.
• You comply with all applicable laws and regulations.

Users may be required to create an account. You agree to:

• Provide accurate information.
• Maintain current information.
• Keep login credentials confidential.
• Prevent unauthorized access to your account.
• Notify us promptly of suspected unauthorized use.

You are responsible for all activities occurring under your account.

The customer organization is solely responsible for:

• Employee management
• Approval hierarchies
• Reimbursement decisions
• Internal financial controls
• Tax treatment
• Accounting treatment
• Regulatory compliance
• Audit compliance
• Expense validation
• Receipt verification
• Fraud detection

Journey Junction does not review or verify the correctness of customer business processes.

Users may upload:

• Receipts
• Bills
• Invoices
• Expense claims
• Supporting documents
• Images
• Notes and comments

Users represent and warrant that uploaded content:

• Is accurate to the best of their knowledge.
• Does not violate applicable law.
• Does not infringe third-party rights.
• Does not contain malicious code.
• Does not contain fraudulent information.

Users remain solely responsible for all uploaded content.

Users shall not:

• Upload unlawful content.
• Upload malicious software.
• Attempt unauthorized access.
• Reverse engineer the platform.
• Interfere with system security.
• Circumvent access controls.
• Use the platform for illegal activities.
• Impersonate another person or organization.
• Submit fraudulent expense information.

Journey Junction may suspend or terminate access for violations.

Certain features may require a paid subscription. Subscription plans may vary by:

• Number of users
• Feature access
• Storage limits
• Transaction volumes
• Service tier

We reserve the right to modify subscription offerings at any time.

Payments may be collected through:

• Bank Transfer
• UPI
• Credit Card
• Debit Card
• Payment Gateway Providers
• Other approved payment methods

Customers are responsible for:

• Providing accurate billing information
• Timely payment of invoices
• Applicable taxes, duties and government charges

Failure to pay may result in service suspension or termination.

Where applicable, subscriptions may automatically renew at the end of a billing period unless cancelled before renewal. Renewal terms and pricing may be communicated through the platform, invoice or subscription agreement.

Except where required by applicable law or expressly agreed in writing:

• Subscription fees are non-refundable.
• Setup fees are non-refundable.
• Implementation fees are non-refundable.
• Training fees are non-refundable.
• Partially used subscription periods are non-refundable.

Refund requests may be reviewed at the sole discretion of Journey Junction. Approval of one refund does not create an obligation to provide future refunds.

Customers may request cancellation of future subscription renewals. Cancellation:

• Stops future billing where applicable.
• Does not automatically create refund rights.
• Does not remove outstanding payment obligations.

Customer data retention and deletion shall be governed by the Privacy, Data Protection & Account Deletion Policy.

The platform may rely upon third-party providers including:

• Cloud hosting providers
• Payment processors
• Communication providers
• Analytics providers
• Security providers

Journey Junction is not responsible for:

• Third-party outages
• Third-party service failures
• Third-party data loss
• Third-party delays
• Third-party security incidents

To the extent permitted by law, users agree that such risks are inherent in cloud-based services.

All rights, title and interest in:

• Expense India
• Software code
• Platform design
• User interfaces
• Trademarks
• Branding
• Documentation

remain the exclusive property of Journey Junction or its licensors. No ownership rights are transferred to users.

While Journey Junction aims to maintain reliable service availability, we do not guarantee:

• Continuous availability
• Uninterrupted service
• Error-free operation
• Compatibility with every device
• Availability during maintenance periods

Temporary interruptions may occur.

To the fullest extent permitted by law, Expense India is provided on an "AS IS" and "AS AVAILABLE" basis. Journey Junction disclaims all warranties including:

• Merchantability
• Fitness for a particular purpose
• Non-infringement
• Accuracy
• Reliability
• Availability
• Security

We do not guarantee that the platform will meet every customer requirement.

Information generated, displayed or stored within the platform does not constitute:

• Legal advice
• Tax advice
• Accounting advice
• Financial advice
• Audit advice
• Compliance advice

Customers should consult qualified professionals where necessary.

To the maximum extent permitted by law, Journey Junction, its directors, employees, contractors, affiliates and partners shall not be liable for:

• Lost profits
• Lost revenue
• Lost business opportunities
• Loss of goodwill
• Data loss
• Business interruption
• Employee disputes
• Reimbursement disputes
• Tax penalties
• Accounting errors
• Regulatory fines
• Consequential damages
• Indirect damages
• Special damages
• Punitive damages

regardless of the legal theory under which a claim is brought.

To the maximum extent permitted by law, the total aggregate liability of Journey Junction arising out of or relating to the platform shall not exceed the total fees actually paid by the customer to Journey Junction during the twelve (12) months immediately preceding the event giving rise to the claim. If no fees were paid, liability shall be limited to INR 1,000.

Customers agree to defend, indemnify and hold harmless Journey Junction and its personnel from claims, liabilities, damages, losses, costs and expenses arising from:

• User content
• Customer data
• Fraudulent activities
• Regulatory violations
• Tax disputes
• Employment disputes
• Misuse of the platform
• Breach of these Terms

including reasonable legal fees and expenses.

Journey Junction shall not be liable for any delay, interruption or failure resulting from circumstances beyond reasonable control, including:

• Natural disasters
• Floods
• Fires
• Pandemics
• Government actions
• Internet outages
• Telecommunications failures
• Cyberattacks
• Power failures
• Labor disputes

Journey Junction may suspend, restrict or terminate access to the platform if:

• These Terms are violated.
• Payment obligations are not met.
• Fraud is suspected.
• Security risks are identified.
• Required by law.

Termination does not eliminate obligations accrued before termination.

These Terms shall be governed by and interpreted in accordance with the laws of India.

Any dispute arising from or relating to these Terms shall first be addressed through good-faith discussions between the parties. If resolution is not achieved, the parties agree that courts located in Delhi, India shall have exclusive jurisdiction.

If any provision of these Terms is found unenforceable, the remaining provisions shall remain in full force and effect.

These Terms, together with the Privacy, Data Protection & Account Deletion Policy and any written subscription agreement, constitute the entire agreement between the parties regarding use of the platform.

Journey Junction reserves the right to update or modify these Terms at any time. Updated versions shall become effective upon publication unless otherwise stated. Continued use of the platform constitutes acceptance of revised Terms.

Journey Junction

301 Extn-273, South Center, Masjid Moth, South Delhi, Delhi – 110049, India

Email: support@journey-junction.in